Aftercare Manager


Location: Type: Date Posted: Salary: Job ID: Contact:
North West - All Permanent October 19th 2020 £50,000 - £60,000 + package BTC/FP/2020/1910AM Brian Colton

Aftercare Manager

Manchester & Nationwide

£50,000 - £60,000 + Package

Our client is a well-established and growing contractor based in the Manchester area delivering new build projects ranging in size from £8m - £10m.

Due to continued expansion, now looking to add an 'Aftercare manager' to oversee the necessary procedures for client satisfaction upon completion of projects.

Candidates will ideally have experience working in the new build and modular build (not essential) sectors - must be able to handle overseeing multiple projects - there will be lots of client interaction so presentation and organisation is a must.

The ideal candidate will have experience of working on a wide range of projects both in value and complexity as well as having experience of dealing with post completion defects.

Key Responsibilities

  • Attend projects during last period of construction to be familiar with the project and key client personnel
  • Receive, log, track and close out defect reports from Customers within agreed timescales, during MGD period
  • Ensure sub-contractors are held responsible for the costs associated with defects and records are in place and communicated to the project QS
  • Aftercare manager will be responsible for managing the project maintenance budget ensuring no overspend, ensuring all monies expended on behalf of contractors or clients associated with damage or variation are recovered
  • Ensure Project Managers and Contracts Managers are aware of all defects and utilized to close out any major defects
  • Ensure regular customer liaison and quarterly health checks are carried out during MGD period with the respective Contracts Manager or Project Manager
  • Ensure MGD review meeting is held a minimum of 1 month before end 12 month MGD. Project manager is to attend and agree to all defects
  • Project managers will be kept in full contact with ultimate responsibility for Customer expectations sign of at end of MGD Aftercare manager will facilitate this process