Coronavirus (COVID-19)

With the situation regarding the COVID-19 pandemic continuing to develop, the majority of Footprint Group staff are operating remotely from home and remain fully committed to providing services to candidates and clients.

Resident Liaison Officer


Location: Type: Date Posted: Salary: Job ID: Contact:
North West - Greater Manchester Permanent June 18th 2020 £23,000 - £25,000 + package BTC/FP/2020/1806RLO Jessica Joyce

Resident Liaison Officer

Manchester – Salford

£23,000 - £25,000 + Package

We are currently recruiting for a Resident Liaison Officer to work as part of the Residential team with one of the leading construction contractors in the North West.

The Resident Liaison Officer will work on a refurbishment scheme in Manchester, and will be responsible for developing relationships with tenants to ensure they suffer limited disruption throughout the works by providing them with all the information required.

Role Description

  • Visiting tenants in their homes and keep them informed about all the works being carried out
  • Resolve any potential issues and dealing with complaints
  • Register all complaints and report as per company and client procedures.
  • Compile a complaint log and use the information to report on trends including the lessons
    learnt and how to improve service delivery.
  • Arrange compensation or goodwill gestures if required, all to be agreed with Customer Service
  • Make appointments for further works if needed and ensure these are carried out and
    completed to the resident’s satisfaction
  • Organise Resident consultation events and attend any relevant Resident Association Meetings
  • Complete a daily log sheet detailing visits to residents and clients

Skills & Attributes

  • Customer Service background, people skills, organised, ability to work under pressure
  • A good working knowledge of Microsoft Office Suite
  • Previous work experience within construction
  • Good organisational, scheduling and planning skills
  • Good interpersonal skills; must enjoy working with people on a personal level, and be approachable, tactful and diplomatic
  • Good communication skills; must be able to communicate very confidently both verbally and in writing
  • Ability to work on your own initiative, and as part of a team
  • Must hold a current driving licence, as you will be required to drive