​Resident Liaison Officer / Assistant Site Manager

Location: Type: Date Posted: Salary: Job ID: Contact:
North West - Greater Manchester Permanent September 9th 2021 £30,000 - £35,000 + package BTC/FP/2021/0909ASM Brian Colton

Resident Liaison Officer / Assistant Site Manager


£30,000 - £35,000 + Package

We are currently recruiting for a Resident Liaison Officer / Assistant Site Manager to work as part of the Residential team with one of the leading construction contractors in the North West.

The Resident Liaison Officer will work on a refurbishment scheme in Manchester, and will be responsible for developing relationships with tenants to ensure they suffer limited disruption throughout the works by providing them with all the information required.

Role Description

·Visiting tenants in their homes and keep them informed about all the works being carried out

·Resolve any potential issues and dealing with complaints

·Register all complaints and report as per company and client procedures.

·Compile a complaint log and use the information to report on trends including the lessons
learnt and how to improve service delivery.

·Arrange compensation or goodwill gestures if required, all to be agreed with Customer Service

·Make appointments for further works if needed and ensure these are carried out and
completed to the resident’s satisfaction

·Organise Resident consultation events and attend any relevant Resident Association Meetings

·Complete a daily log sheet detailing visits to residents and clients

Skills & Attributes

·Customer Service background, people skills, organised, ability to work under pressure

·A good working knowledge of Microsoft Office Suite

·Previous work experience within construction

·Good organisational, scheduling and planning skills

·Good interpersonal skills; must enjoy working with people on a personal level, and be approachable, tactful and diplomatic

·Good communication skills; must be able to communicate very confidently both verbally and in writing

·Ability to work on your own initiative, and as part of a team

·Must hold a current driving licence, as you will be required to drive